Results of the Civil Service Development Index (CSDI), obtained from diagnostics of the institutional quality of civil service systems in 16 Latin American countries. The IDB supported the design of a methodology that evaluates critical points to assess the civil services and carried out country evaluations in 2004. Between 2011 and 2013, a second group of diagnostics second group of diagnostics were completed (with the support of the Inter-American Development Bank, and in the case of Central American countries and Dominican Republic with the support of the Spanish Agency for International Cooperation and Development –AECID- and the Central American Integration System-SICA). Scores are available for 2004, 2011, 2012, 2013 and 2015 (year of second and/or third measurement varies per country). During the first assessment, 93 critical points were identified; each of those fed a subsystem and an index. In 2010 the methodology was simplified to 33 critical points and the base line was recalibrated to ensure comparability. The methodology is based in the identification of critical points that feed 8 subsystems: 1. Human Resources Planning, 2. Work Organization, 3. Employment management, 4. Performance management, 5. Compensation management, 6. Development management, 7. Human and social relations management, 8. HR Function organization; and 5 indexes: 1. Efficiency, 2. Merit, 3. Structural consistency, 4. Functional capacity, and 5. Integrating capacity.

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